Framework based on BPM and Design thinking to optimize the monitoring and control process in the area of project quality. LACCEI, [S. l.], v. 1, n. 8, 2024. DOI: 10.18687/LACCEI2023.1.1.347. Disponível em: https://ojs-laccei.2230.com.ar/index.php/laccei/article/view/2854. Acesso em: 13 dec. 2025.